Introduction to Customer Service

Customer service is more than just addressing customer concerns, it’s about forging lasting relationships that drive loyalty, trust, and satisfaction. This comprehensive module focuses on building relationships with customers as a foundational skill for junior and intermediate employees. It includes explanations, practical examples, and actionable strategies to enhance the service experience.

Learning Objectives

By the end of this module, you should:

1. Understand the principles of customer service and its impact on building relationships.
2. Develop communication, active listening, and empathy skills.
3. Learn techniques for handling customer challenges and creating memorable experiences.
4. Build strategies to foster long-term customer loyalty.